ChatGPT Login Not Working — Fix Loading, Password & OAuth Errors
ChatGPT login failures affect users who see an endless loading spinner, receive a 'wrong password' error, or get stuck when authenticating via Google or Microsoft OAuth. These issues can stem from browser-side problems, account-level restrictions, or third-party identity provider hiccups. Whether you just created your account or have been using ChatGPT for months, these fixes apply to both free and Plus users.
Why does this error happen?
How to fix it
Reset Your OpenAI Password via Email
Go to chat.openai.com, click 'Log in', then select 'Forgot password?' and enter the email address associated with your account. Check your inbox for a reset link from OpenAI — it expires in 10 minutes, so act quickly. Once reset, return to the login page and sign in with your new credentials.
Try Logging In with a Different Auth Method
If you normally use Google or Microsoft to sign in and it is failing, click 'Continue with email' instead and use your password directly — or vice versa. Some accounts were created with a specific method tied to their email, so switching may bypass a stuck OAuth flow. Make sure the email address is the same across all methods to avoid creating a duplicate account.
Clear Browser Cookies for openai.com
Stale or corrupted session cookies are a leading cause of login loops and blank loading screens. In Chrome, navigate to Settings → Privacy and Security → Cookies and site data → See all site data → search for 'openai.com' and delete all entries. After clearing cookies, restart your browser and attempt to log in again on a fresh session.
Check If Your Account Is Banned or Suspended
If the page loads but immediately returns an error like 'Your account has been deactivated' or if login silently fails after correct credentials, your account may have been suspended for a terms-of-service violation. Visit help.openai.com and submit a support request with your account email to request a review. OpenAI does not always send a suspension notification email, so this step is worth checking even if you received no warning.
Pro tip
Use a dedicated browser profile for ChatGPT with no extensions enabled — ad blockers and privacy tools that block third-party scripts frequently break the Auth0 login flow without any visible error, so isolating ChatGPT in a clean profile prevents most recurring login issues.